Purchasing a Watch with us

When purchasing a watch with us here are some of the most commonly asked questions. If you are unable to find the answer you are looking for please do contact our sales team who would be happy to answer any queries you have. 

If you cannot find the answer to your query below then you are more than welcome to contact a member of our sales team using the contact details below.

Email: sales@watchesbytimepiece.com

Phone: 01942 821515

Opening Hours
Mon-Sat 9am till 5.30pm
 

We only deliver to addresses registered in the United Kingdom.

All our products are sent by Insured Courier, therefore you should receive you order the next working day. This service is completely free on all UK orders.

Watches purchased through our website have to be posted out to the same address as the billing address. However if you want to view or collect an item, if you contact our sales team they would be happy to make an appointment for you to come into one of our stores to complete your purchase.  You may then use debit/credit cards and may be able to pay in part in cash.

We do our best to ensure that you don’t have any problems with your product, but if you do, don’t hesitate to contact us

Returns must be unused and in the same condition as when we sent the watch out to you.

Returns must be made within 14 working days after the day you receive your product and you are advised to use a secure postal method.

All of our watches come with our 12 month guarantee as a minimum and any remaining manufacturers warranty. Should the problem with the watch be covered under this warranty then it will be repaired free of charge and returned to you. However if you have problems and the watch is still under the manufacturers warranty you are able to send it back to the manufacturer yourself or alternatively we can do this on your behalf.  Many of the watches that we sell, now have the balance of a 5 year manufacturer warranty, but check first.

We do not offer finance on our products. 
With many of our watches being pre-owned, the strap and bracelet size can vary. However we do endeavour to ensure that all of our watches will fit an average size wrist. If you are unsure if a watch will fit your wrist please do contact our sales team who will be able to take a measurement of the watch to compare to your wrist size. Additional links or straps can be purchased if available. 
Many of the watches we have in stock are priced higher than the RRP as market value demands that to both buy and sell. Our buying department are watch market experts and work hard to offer you the watches you want at a competitive and fair price. 
If you have a specific watch that you are looking for that we do not have in stock then we may be able to source one for you or add you to our mailing list so you are the first to hear about the watches we get in stock. To find out if we are able to source a watch for you then please get in touch with one of our sales team who will be happy to assist you.
Watches by Timepiece maybe able to buy your watch and selling to us is easy, simply fill out the sell your watch form here. One of our buying department will work out if we are able to buy your watch and get in contact with you any additional questions we may have or a price. Once a price is agreed we will talk you through the rest of the process by either coming into one of our shops or arranging an alternative method of getting your watch to us. 
We will issue a bank transfer directly into your account, usually the same day, after receiving and inspecting your watch. 
We are able to offer part exchange against many of the watches we sell.
To find out if we can offer you part exchange for your watch against one of ours by completing the form here.

If you have any queries about your recent purchase, please get in touch with one of our sales team who will be happy to assist you with any concerns you may have.

Contact them by using the contact details at the top of this page.

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